ProcessSafe Online Frequently Asked Questions

Ordering info:

Course info:

Final Exam info:

Ordering info:

  • How much does a seat cost?
    Seats cost $45.

  • How do I purchase (register for) a course seat?
    On the registration page.

  • Does my course (seat) expire?
    Yes, you have one year to use this course (seat) before it expires.

  • How can I pay for my seat(s)?
    Visa, Master Card or American Express is the preferred method of payment. This will ensure your seat is saved.

    We are sorry but we are unable to process Debit cards at this time.

  • What if I have a hotmail, gmail or yahoo account?
    These large web-based email providers have spam filters enabled, which may redirect emails from Open School BC (with important access information) into the junk folder. Please ensure you check your junk mail folder if you have not received the expected emails in your inbox after you paid for the ProcessSafe course.

Course info:

  • Is this online course offered in other languages?
    The ProcessSafe online course is offered in English only. Students taking this online course need to have a proficient command of the English language.
  • Are you comfortable using online technologies?
    Online learning is not for everyone, this course is completed online and is self-paced so be sure you are comfortable using a computer, and the internet. You will need to have regular access to a computer with a reliable high-speed (1 Mbps or better) Internet connection. If you don’t have regular access, make sure you have easy access to a computer in order to complete the course within the 4 weeks allowed.

    Note that customer service is available to assist only during regular business hours (8:30am � 4:30pm), Monday � Friday except on Statutory holidays, Pacific Time Zone.

  • Do I need a computer to do ProcessSafe online?
    YES! We highly recommend that you have a personal computer and a high-speed (1 Mbps or better) Internet connection to take ProcessSafe online.
  • How do I log into my course?
    Once you have purchased a seat, you will receive an email confirming the purchase and a second email with a self-registration link to fill out. Once completed you will be provided an account and instructions to login to the training portal

  • How do I know if my computer will work for this course?
    Before you purchase the course, you should check Moodle�s browser support ( for the list of supported browsers. Find your browser to confirm that your system will be compatible to take the course.

    You should also check to make sure that you have the latest version of JAVA runtime environment. Free to download, check here:

  • How long do I have to complete the course?
    Users have 4 weeks (including weekends) to complete the course and write the final exam. The course will end on the last day. Completion of this course could occur in one day, but we recommend taking the time to read the course materials and complete the practice quizzes.

  • What mark must I achieve on each of the quizzes and the final exam to pass the ProcessSafe Online course?
    There are 13 lessons in ProcessSafe Online. All of the lessons have quizzes at the end. Scores for the unit quizzes are not recorded, and will not affect your final mark for the course.

    The quizzes are self-correcting; your score will appear at the end of the quiz once you've navigated through every quiz page. Lesson quizzes are there for you to practice, and to help you review for the final exam. It is up to you to practice each quiz until you can pass it.

    On the final exam, you must achieve a minimum mark of 70% in order to pass the ProcessSafe online course.

  • Course Extensions and Timelines
    Extensions must be requested before your course end date. Extension are rarely awarded, and given only for extenuating circumstances, such as death in the family or hospitalization.

Final Exam info:

  • How many questions are on the final exam?
    There are 35 questions on the ProcessSafe final exam.

  • What mark must I achieve in the final exam to pass the ProcessSafe course?
    • If you score 70% or higher on the first exam attempt, you pass the course.
    • If you score 59% or less on the first exam attempt, you fail the course and are not allowed a second exam attempt.
    • If you score between 60% and 69% on the first exam attempt, you have not passed the course but are allowed a second exam attempt.
    • If you score 69% or less on the second exam attempt, you fail the course.

  • How long will it take to complete the final exam?
    The exam will automatically end after 1 hour.

  • How do I get access to the final exam?
    You sign into your Moodle account, complete the course material and write the exam.

  • How do I get my ProcessSafe certificate and how long will take to receive it?
    Once you have completed and passed the final exam your regional Health Authority will email a ProcessSafe certificate to you. Please be sure the email and information you provide is correct so you don't miss your certificate.