Refunds can only be requested before starting or enrolling in the course you ordered. A processing fee of $35.00 will be deducted from your total refund amount. Orders with course fees under $35.00 are non-refundable.
To request a refund, please email your order receipt to openschoolinfo@gov.bc.ca with "Online course refund" in the subject line. Your receipt must include the order number to process the refund.
(Example of order receipt)
We recognize that occasionally you may require additional time to complete your online course. You can request a one time extension per active course enrollment by entering your username and email below. We will apply a 14 day extension, to the end of your current expiry date, for all active courses we find in your account. Please note, courses that have already expired cannot be extended.
We're here to help! Visit https://openschool.bc.ca/tech_service/ to contact our customer support team.